Booking Terms & Conditions
Please read these Terms & Conditions carefully.

By using this website and The Hotel Chocolat Hotel St. Lucia online booking service you are agreeing to be bound by the Terms and

Conditions detailed below which form the basis of your contract with The Hotel Chocolat Hotel St. Lucia. In the Terms & Conditions set out below, “you” and “your” refers to all persons named on the booking, which includes any individual(s) subsequently added or substituted at a later date. “We”, “us” and “our” all refer to The Hotel Chocolat Hotel St. Lucia.

Please print and retain a copy of this Agreement for your records as it may occasionally be updated.


1. Making a booking
By making a booking you are confirming that you are authorised to do so on behalf of all persons named in the booking and you are acknowledging that all members of your party agree to be bound by these Booking Terms & Conditions.

When your booking has been made a confirmation will be sent to you by email using the email address that you have supplied. You should retain a copy of this confirmation for your reference. Booking confirmations are subject to the availability of accommodation at the hotel.

You should carefully check the details of your confirmation as soon as you receive it. You must contact us immediately if any of the details are incorrect or incomplete.

We will always endeavor to rectify any inaccuracies or accommodate any alterations you wish to make to your booking. We cannot accept liability for any inaccuracies that are not brought to our attention within seven days of issuing your confirmation, nor can we accept responsibility for inaccurate information that you have supplied.



2. Paying for your booking
A 3 night deposit is required at the time of booking to guarantee the reservation. The balance of the stay is payable on arrival at the hotel (at Christmas and/or New Year the balance is payable 60 days in advance).

Any extra costs incurred during your stay, must be paid at the hotel when you checkout. Cash, credit or debit cards are welcome in settlement of your hotel account. Cheques are not accepted as payment.

All prices are quoted, and payment is taken, in US Dollars and exclude the 8% St. Lucia Government tax.

3. Invoice
An invoice will be provided at the hotel on departure,please be aware that there is no VAT in Saint Lucia




4. Price changes
We reserve the right to increase or decrease the price of unsold breaks at any time. The price of your chosen break will be confirmed when you’re booking is made and, with the exception of any errors, we will not increase this price once it has been confirmed. We reserve the right to correct any errors in advertised and confirmed prices and will do so as soon as we become aware of an error. We will notify you of any price discrepancies relating to your booking should they arise, but we strongly advise you to check that the final price of your booking is correct before making your final confirmation.




5. Amendments to your booking
You should notify us of any amendments to your confirmed booking by telephone or in writing (by post or by email to reservations@hotelchocolat.com as soon as possible. Amendments are subject to availability and those made outside the cancellation period (see below) may be subject to cancellation charges. 




6. Cancellations by guests
As a small hotel, unexpected cancellations can make a big impact to us. Please therefore give us as much notice as possible if you intend to cancel your booking. Regrettably we have to make a charge equivalent to 3 nights of accommodation if we are advised less than 21 days before the intended arrival date. Similarly we have to charge 3 nights accommodation if you have to leave us before your intended departure date. We strongly recommend you take out travel insurance to cover you for the cost of the above cancellation scenarios.




7. Cancellations and changes made by Us
In the unlikely event that the hotel is unable to accommodate a confirmed reservation it may be necessary to offer an alternative of an equal or a superior standard. If at any time we need to make changes that will significantly affect your stay or we need to cancel your stay, we will tell you as soon as possible, offering a suitable alternative or a refund. This does not apply to minor changes or events during your stay, resulting from unusual or unforeseeable circumstances beyond our control.

We cannot be held responsible for cancelling your booking as a result of your failure to comply with any requirement of our Booking Terms & Conditions, and we cannot be held liable for any expenses, costs or losses incurred by you as a result of any change or cancellation.

If a guest or a member of your party behaves in a way that causes or is likely to cause danger, upset or distress to a third party or to hotel or guest property, we are entitled, without prior notice, to curtail the stay and request that the person(s) concerned leave the hotel. No refunds or return travel arrangements will be made and we will not pay any expenses or costs incurred as a result of such a curtailment.




8. Additional Requests
All additional or special requests are subject to availability and we cannot guarantee the provision for special requests. Any additional requests made should be prior to your arrival at the hotel, giving reasonable advance notice.




9. Medical conditions
If you or any member of your party has a medical problem or disability which may affect your stay, please call Reservations to advise us so that we can make provision for the particular needs of the person(s) concerned, or advise you if we are unable to make such provision. If details are not provided to us at the time of booking, the hotel reserves the right to cancel the booking should it be unable to make appropriate provision for a specific need or needs.




10. Circumstances beyond our control
We cannot accept responsibility for unforeseen circumstances beyond our control. These include (but are not limited to) adverse weather conditions, fire, riot, war, terrorist activity (or threat of such activity), industrial dispute, natural disaster, or injuries and death of an individual(s) through accidental circumstances unconnected with the hotel.

By making a booking you are accepting responsibility for any damage or loss caused by yourself or a member of your party. Full payment for any such damage or loss must be paid to the hotel owner or manager on demand. If you fail to do so, you will be responsible for meeting any claims subsequently made (together with our own and the other party’s full legal costs) as a result of your actions.




11. Complaints
If you are dissatisfied with any aspect of your stay you should bring the problem or issue to the attention of the duty manager at the hotel as soon as possible so that all reasonable efforts can be made to rectify the situation. If for any reason the issue cannot be resolved to your satisfaction you should put it in writing and send it to the General Manager at the hotel. Any complaints arising out of your stay at the hotel that are not brought to the attention of the hotel during your stay are unlikely to receive the same level of attention if made retrospectively.

Should you be dissatisfied with any aspect of the service provided by Hotel Chocolat Estates, St. Lucia, you can bring it to our attention by writing to: The Hotel Chocolat, Hotel Chocolat, Mint House, Newark Close, Royston, Herts, SG8 5HL, United Kingdom.

Complaints brought to our attention will normally receive a response within 7 working days.




12. General Information
Prices & Availability: For real-time prices and room availability for the The Hotel Chocolat St. Lucia, please go www.thehotelchocolat.com or call Reservations on 00 44 844 544 1272. The Hotel Chocolat, St. Lucia can be booked instantly online at www.thehotelchocolat.com All prices are quoted in US Dollars and exclude St. Lucia Government tax at 8%.

Checking-in: Your room(s) will normally be available at 3 pm. If you plan to arrive later than 10 pm, please advise the hotel directly by calling the number given on your booking confirmation.

Check out is required by 12 noon. If you wish to extend your check out time please inform reception on check in and we will endeavor to make provisions to accommodate you.

Parking: Onsite parking is available on a first come first served basis.  The Hotel Chocolat Hotel St. Lucia does not accept any liability for any damage or theft to vehicles parked in the car park.

Taxes: All prices exclude St. Lucia Government tax at 8%.

Accuracy of information on this website: Whereas we endeavor to ensure the information contained within this website is as accurate as possible, there will inevitably be instances where information may be incorrect or out of date. It is always advisable to check specific details that may be relevant to your booking prior to making that booking. For example, information relating to regional or local attractions is intended for your general information and any changes to such attractions or facilities are beyond our control. We reserve the right to amend or remove information at any time and do not accept responsibility for keeping copies of any amended or deleted information.




13. Insurance
It is your responsibility to ensure that any insurance cover you have provides adequate cover for your needs and for the duration of your stay.




14. Our liability to you
We accept liability for, and totally restricted to, services properly booked in accordance with these Terms & Conditions current at the time of booking. We cannot accept any other form of liability.